Open Intellij SFCC → Intellij SFCC Account in the Activity Bar to check the account and license used by the extension. Your sandbox usernames and access keys are managed separately in Credentials.
Sign in
Select Login, complete sign-in in the browser, and return to VS Code. You can also run Intellij SFCC: Login to Intellij SFCC Account from the Command Palette.
Use the account associated with your subscription or organization license assignment. The account panel should show your signed-in state and the current license status.
Choose the action you need
| Action | Use it when… |
|---|---|
| Sync License | You have purchased, renewed, or received a license assignment and want the IDE to check the latest state. |
| Open Dashboard | You need to review your subscription or organization access on the website. |
| Logout, then Login | The IDE is connected to the wrong account or you need to switch accounts. |
If your license is not recognized
- Select Sync License and check the displayed result.
- Select Open Dashboard and confirm that the subscription or organization assignment belongs to this account.
- If the browser is using a different account, sign out and sign in to the intended one, then repeat Login in the IDE.
- If access is still missing, contact support with the extension version and exact status message. Do not include tokens or passwords.
A successful sandbox login does not resolve a plugin-license issue, and a valid plugin license does not grant sandbox permissions. Check the relevant account for the action that failed.