Support
Get help with licenses, subscriptions, payment links, procurement, plugin setup, and Salesforce Commerce Cloud development work.
How to reach us
- [email protected] for accounts, licenses, subscriptions, and billing.
- [email protected] for SFCC services, migration, and partnerships.
- The documentation covers plugin setup, activation, and feature guides.
Account, licenses, and billing
For anything to do with your account, License Keys, Seats, subscriptions, invoices, or payment links, email us and include your account email and any transaction or subscription reference. For a refund, first review our Refund Policy so you can contact the seller that processed your purchase within the applicable deadline.
Email support
[email protected] - account, License, subscription, checkout, and billing questions.
Include your account email and a transaction or subscription reference when you have one.
Plugin setup and technical help
For installing, activating, and using the plugin, start with the documentation and getting started guide. Most setup, activation, and configuration questions are answered there.
Start with the docs
Read the documentation for setup, activation, and feature guides. If something is missing or unclear, email [email protected] and tell us your IDE version, plugin version, and what you were doing.
SFCC services and partnerships
Beyond the plugin, we take on Salesforce Commerce Cloud development, migration, and implementation work. If you need hands-on help on a storefront or a build, get in touch.
Services and partnerships
See the services page for what we offer, or email [email protected] to discuss SFCC services, migration, or a partnership.
Response times and what to include
We answer support email during business days and prioritize account, billing, and License access issues. To get a faster, more accurate answer, include the details below.
- your account email and any transaction or subscription reference;
- your IDE and plugin versions for technical issues;
- a clear description of what you expected and what happened;
- screenshots or error text where relevant.
We are a small team and read every message. For the fastest help, include your account email and the details listed above.