Refund Policy

This Refund Policy explains when a payment for an Intellij SFCC License or Subscription may be refunded, how to cancel future renewals, and where to submit a request. The process depends on the channel through which you purchased the Product.

VS Code purchases through our website.

Subscriptions purchased through the Intellij SFCC website are processed by the payment provider identified at checkout. Depending on the purchase channel, that provider may act as payment processor, merchant of record, or authorized reseller.

JetBrains Marketplace purchases.

Licenses purchased for JetBrains IDEs through JetBrains Marketplace are sold, billed, and refunded by JetBrains under JetBrains' own purchase and refund rules.

Professional services.

Engineering and consulting services are governed by their separate written agreement and invoice, not this software Refund Policy or the website checkout.

This policy works together with our Terms of Use, the terms shown at checkout, and the terms of the applicable seller. If a seller's policy or mandatory law gives you greater rights, those greater rights apply.

The payment provider identified at checkout processes website purchases and approved refunds under the terms presented before purchase and included with the transaction receipt. We investigate Product issues and review refund eligibility, while the provider performs any validation required for its role and returns approved amounts to the applicable payment method.

A request may qualify when:

• an accidental purchase or renewal, duplicate payment, or incorrect charge is reported within 14 calendar days;
• a material technical defect or failure to deliver the Product prevents access to advertised core functionality and remains unresolved after a reasonable support attempt, in which case the deadline and remedy required by applicable consumer law apply;
• applicable consumer law gives you a right to withdraw or another mandatory remedy;
• we or the applicable payment provider accept another exceptional case.

We and the applicable payment provider may consider the reason for the request, transaction and usage records, whether the Product has been accessed or consumed, and signs of fraud or abuse. A request may be approved in full or in part, or declined. Once 14 calendar days have passed, our discretionary request window has ended, but any non-waivable statutory right still applies.

Consumer-protection laws in your country may give you rights that cannot be excluded by this policy. These can include a cooling-off period for some online transactions and remedies when a digital Product is faulty, not as described, or not fit for purpose.

Applicable law or the terms presented by the payment provider may provide a withdrawal period for a qualifying transaction. Whether a right applies can depend on your location, the type of transaction, whether it is the first Subscription payment or a later renewal, whether a trial ended, and whether you requested immediate delivery of digital content or services. Review the checkout terms and transaction receipt for the rules that apply to your purchase.

JetBrains Marketplace handles payment processing, invoicing, cancellations, and refunds for JetBrains IDE purchases. Divetek does not receive or control your payment method and cannot issue, approve, guarantee, or decline a JetBrains Marketplace refund.

These windows are published by JetBrains and may change. JetBrains' policy in force for your purchase and applicable mandatory law determine eligibility. To request a refund, contact JetBrains Sales Support and include your order reference, invoice number, or other purchase details. See JetBrains' refund guidance for the current rules.

Contact the applicable seller before initiating a chargeback or payment dispute. This often resolves the issue faster and avoids an unnecessary suspension while the transaction is investigated. This request does not limit any lawful right to dispute an unauthorized or invalid charge.

You may cancel a recurring Subscription at any time. Unless the applicable seller tells you otherwise, cancellation takes effect at the end of the current paid billing period, access continues until then, and no further renewal charge is taken. Cancellation and a refund request are separate: cancel the Subscription to prevent renewal, and submit a refund request if you believe the latest charge qualifies under this policy.

• an approved refund may be full or partial and is returned to the original payment method where possible;
• the payment provider processes an approved refund according to its normal timetable, although your bank or card issuer may take additional time to display it;
• access to the refunded Product ends and the related License, Seats, and Subscription entitlements may be deactivated immediately;
• a discretionary refund does not create a right to a refund for any later or similar purchase.

We may update this Refund Policy as our Products, purchase channels, or applicable rules change. We will revise the updated date on this page when we do. The seller's policy and terms applicable to the transaction remain controlling for that seller's refund process.

For questions about this policy or a VS Code Product issue, contact [email protected]. For payment-provider support, use the contact or customer-portal link shown in your transaction receipt. For a JetBrains Marketplace refund decision, contact JetBrains Sales Support.